Articles

HOME > Articles

利用規約・宿泊約款 Agreement

HOUSE REGULATIONS

Our guests are requested to observe and comply with the following Regulations established by the Hotel to ensure that they have a pleasant and safe stay, in accordance with Article 10 of the Conditions Governing Accommodation Contracts. Guests who do not comply with House Regulations may not be permitted to use the facilities and guest rooms. Pursuant to Article 7 of said Conditions. The Hotel will not be liable to any guest for any damages caused by his/her failure to comply with these House Regulations.

  1. The following objects or act listed below are not allowed on the Hotel premises;
    • a) Any species of animals or birds besides care dogs;
    • b) Foul or overheated objects;
    • c) Gunpowder, oils or other explosives or hazardous objects;
    • d) Unregistered firearms, swords or drugs, or other articles the possession of which is prohibited by the laws of Japan;
  2. Besides the lodging, no sales activities, office use, nor party in the room is allowed.
  3. Minors require a guardian's permission to lodge.
  4. Advertisement and the selling of goods on premises are not allowed;
  5. Gambling or other acts contrary to good morals or which cause an annoyance is not allowed.
  6. The Hotel reserves the right to refuse entry to and usage of Hotel premises and facilities by groups or individuals, such as gangs or crime syndicates or the members thereof, deemed by the Hotel to corrupt public order,
    (even after having confirmed bookings or during their stay);
  7. In principle, guests may stay at the hotel only for a total of five consecutive nights.
  8. Food and drinks from outside of the hotel are not allowed in order to be compliant to sanitation rules and regulation.
  9. Nightclothes, bathing suits or slippers in public areas are not allowed.
  10. Hotel (Room) equipment or fixtures removal from property, alteration, installation, or refurbishment is not allowed. In case of soil, breakage or lost of equipment or fixtures, the cost will be charged.
  11. Unauthorized publication for business purposes of photographs taken on the premises of the Hotel may be subject to legal action.
  12. Ensure that your door is locked upon leaving your room. It is advisable that you use the door latch and double lock while you are in your room and also while sleeping. When somebody knocks on the door, look through the door scope to check or open the door with latch. If you think that it is a suspicious person, please contact Assistant Manager.
  13. Please see the outside visitor(s) in the 1F Main Entrance or 2F Lobby after 10:00 pm.
  14. Dining, drinking and the disposal of smoking butts or trash from the balcony are not allowed.
  15. Moving of any hotel equipments or dangerous objects on to the balcony is not allowed.
  16. Participating in any dangerous activities or actions on the balcony is not allowed.
  17. Children must be accompanied with an adult on the balcony.
  18. Heating elements, cooking appliances or candles in the guest room are not allowed. Please refrain from cooking in the room.
  19. Please refrain from smoking in bed, other areas that easily cause fire, or on the non-smoking floors.
  20. Emergency exit instructions is posted on the inside of the guest room door for your review and it is advisable to familiarize yourself with the emergency exits on your floor.
  21. Safety deposit boxes are available in your room and at the Front Office to secure your cash, securities or valuables; the Hotel will not be liable for the loss or theft of valuables left unsecured in your room; the use of safety deposit boxes are restricted within the specified time of your stay.
  22. Articles found on the premises of the Hotel shall be kept for an appropriate period and will thereafter be disposed of or surrendered to the appropriate authority in accordance to the Lost Goods Act.
  23. Settlement of account may be requested by the Front Desk. Settlement of accounts are due upon demand. If not, the guest may be requested to vacate the room.
  24. The Hotel is not liable to make payment on behalf of a guest for such expenses as shopping charges, tickets, taxi fares, postage or porter's charges and any other items deemed as personal.
  25. All outgoing calls made from the guest room will be charged with a minimum service charge.
  26. Restaurant bills may be charged to your room account by presenting your key booklet at each restaurant cashier outlet.
  27. Traveler's check issued by recognized banks or financial institutions may be used for payment for services and may also be exchanged for currency, all other personal checks or coupons will not be honored for payment or exchange.
  28. All charges are subject to a 10% service charge and an applicable tax. You are cordially requested to not tip Hotel associates.

TERMS AND CONDITIONS FOR ACCOMMODATION CONTRACTS

SCOPE OF APPLICATION
Article 1.
Contracts for Accommodation and related agreements to be entered into between this Hotel and the Guest to be accommodated shall be subject to these Terms and Conditions. Any particulars not provided for herein shall be governed by laws and regulations and/or generally accepted practices.
(2)
In the case when the Hotel has entered into a special contract with the Guest insofar as such special contract does not violate laws and regulations and generally accepted practices, notwithstanding the preceding Paragraph, the special contract shall take precedence over the provisions of these Terms and Conditions.
APPLICATION FOR ACCOMMODATION CONTRACTS
Article 2.
A Guest who intends to make an application for an Accommodation Contract with the Hotel shall notify the Hotel of the following particulars:
  1. Name of the guest(s) and number of the staying guests
  2. Date of accommodation and estimated time of arrival;
  3. Accommodation Charges (based, in principle, on the Basic Accommodation Charge listed in the Attached Table No.1);
  4. (i) Offerer’s name and telephone number;
    (ii) Payer’s name, telephone number and address;
  5. Other particulars deemed necessary by the Hotel.
(2)
In the case when the Guest requests, during the stay, extension of the accommodation beyond the date in subparagraph ‘b.’ of the preceding Paragraph, it shall be regarded as an application for a new Accommodation Contract at the time such request is made.
CONCLUSION OF ACCOMMODATION CONTRACTS, ETC.
Article 3.
A contract for Accommodation shall be deemed to have been concluded when the Hotel has duly accepted the application as stipulated in the preceding Article. However, the same shall not apply where it has been proved that the Hotel has not accepted the application.
(2)
When a Contract for Accommodation has been concluded in accordance with the provisions of the preceding Paragraph, the Guest is requested to pay an accommodation deposit fixed by the Hotel within the limits of Basic Accommodation Charges covering the Guests entire period of stay (3 days when the period of stay exceeds 3 days) by the date specified by the Hotel.
(3)
The deposit shall be first used for the Total Accommodation Charges to be paid by the Guest, then secondly for the cancellation charges under Article 6 and thirdly for the reparations under Article 18 as applicable, and the remainder, if any, shall be refunded at the time of the payment of the Accommodation Charges as stated in Article 12.
(4)
When the Guest has failed to pay the deposit by the date as stipulated in Paragraph 2, the Hotel shall treat the Accommodation Contract as invalid. However, the same shall apply only in the case where the Guest is thus informed by the Hotel when the period of payment of the deposit is specified.
SPECIAL CONTRACTS REQUIRING NO ACCOMMODATION DEPOSIT
Article 4.
Notwithstanding the provisions of Paragraph 2 of the preceding Article, the Hotel may enter into a special contract requiring no accommodation deposit after the Contract has been concluded as stipulated in the same Paragraph.
(2)
In the case of when the Hotel has not requested the payment of the deposit as stipulated in Paragraph 2 of the preceding Article and/or specified the date of the payment of the deposit as the time the application for an Accommodation Contract has been accepted, it shall be treated as that the Hotel has accepted a special contract prescribed in the preceding Paragraph.
REFUSAL OF ACCOMMODATION CONTRACTS
Article 5.
The Hotel may not accept the conclusion of an Accommodation contract under any of the following cases:
  1. When the application for accommodation does not conform with the provisions of these Terms and Conditions;
  2. When the Hotel is fully booked and no room is available;
  3. When the Guest seeking accommodation is deemed liable to conduct himself in a manner that will contravene the laws or act against the public order or good morals in regard to his accommodation;
  4. Where the Guest seeking accommodation can be clearly detected as carrying an infectious disease;
  5. When the Hotel is requested to assume an unreasonable burden due to his accommodation;
  6. When the Hotel is unable to provide accommodation due to natural calamities, disfunction of the facilities and/or other unavoidable causes;
  7. When a person requesting Hotel accommodations is obviously intoxicated and could cause annoyance to other guests or when a person is behaving in such a manner as to be an annoyance to other guests.
  8. When the Guest seeking accommodation is a gang or crime syndicate or a member thereof, or a group related to a crime syndicate or a member thereof, or has connections to such gangs, syndicates or groups, or is otherwise deemed to be part of an anti-social force.
  9. When the Guest seeking accommodation is a corporate body or other group whose business activities are controlled by a gang or crime syndicate or a member thereof.
  10. When the Guest seeking accommodation is a corporate body that has a member of members of a gang or crime syndicate among its board members.
  11. When the Guest seeking accommodation has engaged in violent acts towards the accommodation facilities or the hotel staff.
    (Article 4 of the Enforcement Regulations of the Kanagawa Prefecture Hotel Business Law)
RIGHT TO CANCEL ACCOMMODATION CONTRACTS BY THE GUEST
Article 6.
The Guest is entitled to cancel the Accommodation Contract by so notifying the Hotel.
(2)
In the case when the Guest has cancelled the Accommodation contract in whole or in part due to cause for which the Guest is liable (except in the case when the Hotel has requested the payment of the accommodation deposit during the specified period as prescribed in paragraph 2 or Article 3 and the Guest has cancelled before the payment), the Guest shall pay cancellation charges as listed in the Attached Table No.2. However, in the case when a special contract as prescribed in Paragraph 1 of Article 4 has been concluded, the same shall apply only when the Guest is informed of the payment of the cancellation charges in case of cancellation by the Guest.
(3)
In the case when the Guest does not appear by 6 p.m. of the accommodation date (or 2 hours after the expected time of arrival if the Hotel is notified of it) without an advance notice, the Hotel may regard the Accommodation Contract as being cancelled by the Guest.
RIGHT TO CANCEL ACCOMMODATION CONTRACTS BY THE HOTEL
Article 7.
The Hotel may cancel the Accommodation Contract under any of the following case:
  1. When the Guest is deemed liable to conduct and/or have conducted himself in a manner that will contravene the laws or act against the public order and good morals in regard to his accommodation;
  2. When the Guest can be clearly detected as carrying an infectious disease;
  3. When the Hotel is requested to assume an unreasonable burden in regard to his accommodation;
  4. When the Hotel is unable to provide accommodation due to natural calamities and/or other causes of force majeure:
  5. When a person requesting Hotel accommodations, is obviously intoxicated and could cause annoyance to other guests or when a person is behaving in such a manner as to be an annoyance to other guests (Article 4 of the Enforcement Regulations of the Kanagawa Prefecture Hotel Business Law);
  6. When the Guest does not observe prohibited actions such as smoking in bed, mischief to the fire-fighting facilities and other prohibitions of the Use Regulations stipulated by the Hotel (restricted to particulars deemed necessary in order to avoid the causing of fires);
  7. When the Guest seeking accommodation is identified as a gang or crime syndicate or a member thereof, or a group related to a crime syndicate or a member thereof, or has connections to such gangs, syndicates or groups, or is otherwise deemed to be part of an anti-social force;
  8. When the Guest seeking accommodation is identified as a corporate body or other group whose business activities are controlled by a gang or crime syndicate or a member thereof;
  9. When the Guest seeking accommodation is identified as a corporate body that has a member or members of a gang or crime syndicate among its board members;
  10. When the Guest seeking accommodation has engaged in violent acts towards the accommodation facilities or the hotel staff;
(2)
In the case when the Hotel has cancelled the Accommodation contract in accordance with the preceding Paragraph, the Hotel shall not be entitled to charge the Guest in the future for any of the services during the contractual period which he has not received.
REGISTRATION
Article 8.
The Guest shall register the following particulars at the Front Desk of the Hotel on the day of accommodation;
  1. Name, age, sex, address and occupation of the Guest(s);
  2. Nationality, passport number, port and date of entry in Japan (or a copy of passport) for foreign guests;
  3. Date and estimated time of departure;
  4. Other particulars deemed necessary by the Hotel.
(2)
In the case when the Guest intends to pay his Accommodation charges prescribed in Article 12 by any means other than Japanese currency, such as traveler’s cheque, coupons or credit cards, these credential shall be shown in advance at the time of the registration prescribed in the preceding Paragraph.
OCCUPANCY HOURS OF GUEST ROOMS
Article 9.
The Guest is entitled to occupy the contracted guest room of the Hotel from 2:00 p.m. to 11:00 a.m. of the next day. However, in the case when the Guest is accommodated continuously, the Guest may occupy it all day long, except on the days of arrival and departure.
(2)
The Hotel may, notwithstanding the provisions prescribed in the preceding Paragraph, permit the Guest to occupy the room beyond the time prescribed in the same Paragraph. In this case, extra charges shall be paid as follows:
a. 30% of the room charge until 3:00 p.m.;
b. 50% of the room charge until 6:00 p.m.;
c. 100% of the room charge after 6:00 p.m.
OBSERVANCE OF USE REGULATIONS
Article 10.
The Guest shall observe the House Regulations established by the Hotel, which are posted within the premises of the Hotel.
BUSINESS HOURS
Article 11.
The Hotel, restaurant, lounge and bar operating hours are as listed in the page of the Information of Business Hours. (Please refer to Table 3.)
(2)
The business hours specified in the preceding Paragraph are subject to temporary changes due to unavoidable causes of the Hotel. In such a case, the Guest shall be informed by appropriate means.
PAYMENT OF ACCOMMODATION CHARGES
Article 12.
The breakdown and method of calculation of the Accommodation Charges, etc., that the Guest shall pay are as listed in the Attached Table No.1.
(2)
Accommodation Charges, etc. as stated in the preceding Paragraph shall be paid with Japanese currency or by any means other than Japanese Currency such as traveler’s cheque, coupons or credit cards recognized by the Hotel at the Front Desk at the time of the departure of the Guest or upon request by the Hotel.
(3)
Accommodation charges shall be paid even if the Guest voluntarily does not utilize the accommodation facilities provided for him by the Hotel which are at his disposal.
LIABILITIES OF THE HOTEL
Article 13.
The Hotel shall compensate the Guest for damage if the Hotel has caused such damage to the Guest in the fulfillment or the non fulfillment of the Accommodation Contract and/or related agreements. However, the same shall not apply in case where such damage has been caused due to reasons for which the Hotel is not liable.
HANDLING WHEN UNABLE TO PROVIDE CONTRACTED ROOMS
Article 14.
The Hotel shall, when unable to provide contracted rooms, arrange accommodation of the same standard elsewhere for the Guest insofar as practicable with the consent of the Guest.
(2)
When arrangement of other accommodation cannot be made notwithstanding the provisions of the preceding Paragraph, the Hotel shall pay the Guest a compensation fee equivalent to the cancellation charges and the compensation fee shall be applied to the reparations. However, when the Hotel cannot provide accommodation due to causes for which the Hotel is not liable, the Hotel shall not compensate the Guest.
HANDLING OF DEPOSITED ARTICLES
Article 15.
The Hotel shall compensate the Guest for damages when loss, breakage or other damage is caused to the goods, cash or valuables deposited at the Front Desk by the Guest, except in the case when this has occurred due to causes of force majeure. However, for cash and valuables, when the Hotel has requested the Guest for an appraisal of the value and the Guest has failed to do so, the Hotel shall compensate the Guest up to the maximum of 150,000 yen.
(2)
The Hotel shall compensate the Guest for damages when loss, breakage or other damage is caused, through intent or negligence on the part of the Hotel, to the goods, cash or valuable which are brought into the premises of the Hotel by the Guest but are not deposited at the Front Desk. However, for articles of which the kind and value have not been reported in advance by the Guest, the Hotel shall compensate the Guest up to the maximum of 150,000 yen.
CUSTODY OF BAGGAGE AND/OR BELONGINGS OF THE GUEST
Article 16.
When the baggage of the Guest is brought into the Hotel before his arrival, the Hotel shall be liable to keep it only in the case when such a request has been accepted by the Hotel. The baggage shall be handed over to the Guest at the Front Desk at the time of his check-in.
(2)
When the baggage or belongings of the Guest is found after check-out and the ownership of the article is confirmed, the Hotel shall inform the owner of the article left and ask for further instructions. When no instruction is given to the Hotel by the owner or when the ownership is not confirmed, the Hotel shall handle it in accordance with the Lost Goods Act.
(3)
The Hotel’s liability in regard to the custody of the Guest’s baggage and belongings in the case of the preceding two Paragraphs shall be assumed in accordance with the provisions of Paragraph 1 of the Preceding Article in the case of Paragraph 1, and with the provisions of Paragraph 2 of the same Article in the Paragraph 2.
LIABILITY IN REGARD TO PARKING
Article 17.
The Hotel shall not be liable for the custody of the vehicle of the Guest when the Guest utilizes the parking lot within the premises of the Hotel, as it shall be regarded that the Hotel simply offers the space for parking, whether the key of the vehicle has been deposited to the Hotel or not. However, the Hotel shall compensate the Guest for damages caused through intent or negligence on the part of the Hotel in regard to the management of the parking lot.
LIABILITY OF THE GUEST
Article 18.
The Guest shall compensate the Hotel for damages caused through intent or negligence on the part of the Guest.
USE OF PERSONAL INFORMATION
Article 19.
The Hotel will take steps to ensure the appropriate use of personal information provided by the Guest, in compliance with the Hotel’s privacy policy.

TERMS AND CONDITIONS FOR ACCOMMODATION CONTRACTS-TABLE1-3

Table 1 Breakdown of Accommodation Charges
 (Relating to Paragraph 1 of Article 2 and Paragraph 1 of Article 12)

Total amount
to be paid by
the Guest
Charges Breakdown
Accommodation charges ①Basic room rate
②Service charge (①×10%)
Additional charges ③Charges for meals, drinks and other expenses
④Service charge  (③×10%)
Tax⑤Consumption tax
Notes:
1.Please refer to rates indicated at the Front Desk.
2.Tax is subject to change according to the Government law.

Table 2 Cancellation Charges
 (Relating to Paragraph 2 of Article 6)

No. of people Day on which Cancellation is Received
No show On the Day Day Before Two Days
Before
FIT Up to 9 persons 100% 100% After 3:00 PM
100%
0%
Group 10 to 60 persons 100% 100% 100% 50%
Group 61 or more persons 100% 100% 100% 80%
No. of people Day on which Cancellation is Received
Three Days
Before
Seven Days
Before
Fourteen Days
Before
1 Month
Before
FIT Up to 9 persons 0% 0% 0% 0%
Group 10 to 60 persons 50% 50% 20% 0%
Group 61 or more persons 80% 80% 50% 20%

 

In the case of 100 people or more, the following charges will apply:

60-31 days before
40% of one day’s accommodation fee will be charged for each cancellation.
30-15 days before
60% of one day’s accommodation fee will be charged for each cancellation.
14-8 days before
80% of one day’s accommodation fee will be charged for each cancellation.
7-On the day
100% of one day’s accommodation fee will be charged for each cancellation.
Note:
1.Above % is a ratio of cancellation charge of indivisual reservation.

Table 3 Information of Business Hours
 (Relating to Paragraph 1 of Article 11)

Front DeskOpen 24 hours
Restaurants, Lounge and Bar
Outlet Business Hours Last order
Queen Alice(French) Lunch (Two sittings)
 i) 11:30 -
 ii) 13:40 -

Dinner
 17:30 - 21:00
- Two sittings on weekends
and national holidays
 i) 17:30 -
 ii) 20:30 -


14:00






21:00
Café Tosca Breakfast
 07:00 - 11:00
*Buffet closes at 10:00.

Lunch
 11:30 - 15:00 (weekdays)
 11:30 - 15:30 (weekends & national holidays)

Dinner
 17:30 - 22:00(weekdays)
 17:00 - 22:00(weekends & national holidays)
*Buffet closes at 21:30.

11:00



15:00
15:30





22:00
Turandot(Chinese) Lunch
 11:30 - 14:30

Dinner
 17:30 - 21:00

14:30


21:00
Oshima(Japanese) Breakfast(weekends & national holidays)
 7:00 - 10:00

Lunch
 11:30 - 15:00

Dinner
 17:00 - 22:00

Weekends & national holidays
 11:30 - 22:00

10:00


14:30


21:00


21:00
Somerhouse(Lounge) Mon to Wed
 11:00 - 19:00

Thu to Sat
 11:00 - 22:30

Sun and national holidays
 11:00 - 21:30

18:30


22:00


21:00
Jack's(Bar) 17:00 - 01:00 Food 23:30
Bev 00:45

The business hours specified in the preceeding Paragraph are subject to temporary changes for unavoidable reasons. In this event, the Guest shall be informed via any appropriate means.

STAY

Arrival Date:

Departure Date:

Adults: Children:
Promo Code: Group Code:

CONTACT US

The Yokohama Bay Hotel Tokyu

(81) 45 682 2222

2-3-7 Minatomirai,
Nishi-ku, Yokohama 220-8543, Japan

Access & Location

  • 横浜ベイホテル東急 Facebookページ
  • 横浜ベイホテル東急 twitterページ
  • 横浜ベイホテル東急 Instagramページ
  • iPrefer HOTEL REWARDS
pagetop