Articles／The Yokohama Bay Hotel Tokyu

This hotel has set out the following rules on use based on Article 13 of the Terms and Conditions of Accommodation Contract in order to ensure that you can spend your time at the Hotel safely and comfortably. If these rules on use are not observed, under Article 9 of the Terms and Conditions of Accommodation Contract, you will not be allowed to lodge in the Hotel or use the facilities of the Hotel. In addition, please be aware that you may be liable for damages if an accident occurs due to your failure to follow these rules.

Article 1　 Safety and Security Matters

1. Please confirm the emergency escape routes on the map that is posted on the door inside each room.
2. Please refrain from bringing your own heating or cooking devices or other items that may cause a fire into the room.
3. Smoking is strictly prohibited except in designated smoking rooms and smoking areas. Please do not engage in any other acts that may cause a fire. Please note that if smoking (including electronic cigarettes, etc.) or cigarette butts, etc. are confirmed in the non- smoking rooms, cleaning expenses for bedding, curtains, wallpaper, etc. and other expenses for repair, etc. may be charged.
4. If wet clothes or towels are placed on lighting equipment or lampshades to dry them, it may cause a fire. Please do not do this because it is very dangerous.
5. Please make sure to lock the door when you leave your room during your stay.
6. Please lock the door and secure the inside chain, particularly when you sleep. Should there be a knock at the door, check to see who it is by using the peephole before opening the door. If you think it is a suspicious person, please call the front desk.
7. When filling the bathtub or sink, please do not leave the tap running. If you get distracted by a phone call, etc. or doze off, the overflowing water can quickly damage your room and may result in a serious leakage incident.
8. Please refrain from meeting any visitor in the guest room.
9. Persons not registered at the Hotel are not allowed to stay overnight in the Hotel. Please do not invite visitors to meet in your Hotel room. There is a space on the first floor and a lobby on the second floor where you can meet.
10. Please park your car in the designated parking lot.
11. When any Hotel guest uses the parking lot, we will not be liable for the custody of the car, regardless of whether the car key has been deposited with us.

Article 2 　Handling of Valuables and Lost Articles

1. Please leave your cash and valuables in the room safe or at the front desk during your stay. When using the in-room safe, please set the lock to the door by yourself. Please note that we will not compensate for any loss, damage or theft of cash or valuables when the above procedures are not followed. You may deposit your valuables at the front desk only during your stay with us.
2. If your hand baggage or belongings have been left behind at the Hotel after your check-out, they will be kept at the Hotel for seven (7) days from the day they are found (inclusive), and then delivered to the nearest police station. However, minor items (daily necessities, etc.) that are considered to have been abandoned by the customer will be disposed of after they are stored for three (3) months from the date they are found (inclusive). In addition, we may dispose of items left behind if they are food items or items that are difficult to store or manage.

Article 3 　Payment

1. Charges shall be paid in Japanese currency or by traveler's checks, hotel vouchers, credit card, etc. approved by the Hotel. Additionally, please note that we cannot exchange money for persons other than guests.
2. If you would like to change the number of days you plan to stay, please contact the front desk staff in advance. If you would like to extend your stay, please pay for the previous charges and the charges for your additional stay.
3. Please show your registration card or room key when you charge a bill for a restaurant or bar, etc. in the Hotel to your account. We may refuse to allow you to charge a bill to your account with only your signature.
4. Please note that we may ask for a deposit upon arrival. Additionally, if the front desk staff present a bill during your stay, please pay it at the front desk each time.
5. We will not make payment on your behalf for shopping, tickets, taxis, postage, or freight charges.
6. A service charge of fifteen percent (15%) may be included in the room charges and food and beverage charges. Therefore, giving tips to our staff is not necessary.
7. A facility charge will be added when you use the room phone for outside calls.

Article 4　 Prohibited Matters

1. The following acts are prohibited.
   • (1) Bringing any of the following items that might disturb other guests in the Hotel.
     • a） Animals and pets, including dogs, cats and birds (except assistance dogs as defined by law, and pets permitted by the Agreement on Accommodation with Pets as separately provided by the Hotel).
     • b） Ignitable or flammable gunpowder, volatile oils and dangerous products.
     • c） Anything that gives off an offensive or strong odor.
     • d） Unlicensed firearms and swords.
     • e） Extremely large volumes of baggage and articles.
     • f） Any other items that might disturb other guests.
     • g） Other belongings prohibited by laws and regulations.
   • (2) Gambling, acts that disturb public morals or order, acts that cause a nuisance or discomfort to other guests within the Hotel.
   • (3) Hanging things on the window of the room that would ruin the appearance of the Hotel, or displaying them by the window.
   • (4) Using the Hotel for purposes other than lodging, e.g., conducting sales activities in your room or the lobby without permission from the Hotel.
   • (5) Distribution of advertisements and promotional materials and sale of goods in the Hotel without permission.
   • (6) Using facilities and equipment in the Hotel in places and for purposes other than those specified, and using such facilities and equipment in a manner that significantly impairs their current condition.
   • (7) Disclosing photos, etc. taken on the Hotel premises to the public for business purposes without permission.
   • (8) Leaving belongings unattended in hallways and the lobby.
   • (9) Entering the business facilities of the Hotel wearing night wear, pajamas, yukata or slippers.
   • (10) Entering areas for the Hotel employees, the emergency staircase, roof, penthouse, machine room, etc., except when unavoidable or in cases of emergency.
   • (11) Ordering food and beverages for delivery from outside of the Hotel (however, restaurants affiliated with the Hotel are acceptable).
   • (12) Damaging, contaminating, or causing loss to the Hotel buildings, furniture, equipment, or other Hotel items.
   • (13) Damaging the reputation of the Hotel or transmitting information that may dishonor the Hotel. If posting information violates laws and regulations and the Hotel judges it inappropriate, the Hotel will delete the information without consent. In addition, please do not write anything that will defame a third party.
   • (14) Smoking in areas other than smoking rooms and smoking areas (including electronic cigarettes, etc.).
   • (15) Please refrain from throwing garbage generated from eating, drinking and smoking or anything else off the balcony.
   • (16) Please refrain from putting Hotel equipment, hazardous materials or other items out on the balcony.
   • (17) Please be careful when you are on the balcony. Refrain from engaging in any dangerous activities on the balcony.
   • (18) Children must be accompanied by an adult when going out on the balcony.
   • (19) Other acts prohibited by laws and regulations.
2. In the event of damage caused to the Hotel as a result of any of the prohibited acts described in the preceding paragraph, the Hotel may request that you compensate the Hotel for the actual amount of the damage.

Article 5　 Cancellation of Accommodation Contract

Please refrain from using the Hotel in the following cases.
Moreover, if such fact is found after the conclusion of the reservation/contract, the reservation/contract shall be cancelled at that time. However, this paragraph shall not mean that the Hotel may refuse your stay at the Hotel for other reasons not listed in Article 5 of the Hotel Business Act.

• (1) The user of the Hotel is a patient of a specified infectious disease, as stipulated in Paragraph 1, Item (2) of Article 4-2 of the Hotel Business Act.
• (2) When the user of the Hotel falls under any of the following categories:
  • a) Antisocial forces, such as an organized crime group listed under Article 2, Item (2) of the Act on Prevention of Unfair Acts by Organized Crime Group Members (Act 77, 1991) (hereinafter referred to as an "Organized Crime Group"), a member of such a group under Article 2, Item (6) of the same Act (hereinafter referred to as "Organized Crime Group Member"), or an individual related to a company or a group connected to an Organized Crime Group.
  • b) A corporation or other organization whose business activities are controlled by an Organized Crime Group or an Organized Crime Group Member.
  • c) A corporation that has any officer who falls under the category of Antisocial Forces, such as an Organized Crime Group.
• (3) The user of the Hotel makes coercive or violent demands, or demands an unreasonable burden in connection with an accommodation (provided, however, that this shall not apply if the guest requests removal of a social barrier in accordance with Paragraph 2 of Article 7 or Paragraph 2 of Article 8 of the Act for Eliminating Discrimination against Persons with Disabilities.).
• (4) The user of the Hotel repeats carrying out an act listed under the provisions of Articles 5-6 of the Enforcement Regulations of the Hotel Business Act in the form of a request to the Hotel for which the burden involved in the implementation thereof is too onerous and which may significantly impede the provision of accommodation services to other guests.

Article 6　 Environmental Conservation Activities

1. In order to conserve resources, we ask for your cooperation in saving electricity and water.

Article 7　 Personal Information

1. The Hotel will appropriately handle the personal information you provide, in accordance with the Privacy Policy of the Hotel.

Article 8 　Change to Rules on Use

1. These Rules on Use fall under the standard terms and conditions set forth in the Civil Code, and the provisions of these Rules on Use will be changed in accordance with the provisions of the Civil Code when it conforms to the general interests of guests, or when it is considered necessary or reasonable to change them.
2. If these Rules on Use are changed, the changed provisions will be posted on the website and the changed provisions will apply from the effective date specified at the time of posting. When these Rules on Use are changed, we will ublish the details of such change in an appropriate manner.

This building features an extensive fire prevention system. Smoke detectors and sprinklers have been built into every section of the structure, including guestrooms, and all areas of the hotel house continuously-monitored alarm stations. In an emergency, a comprehensive public address system will allow the staff to communicate with guests and other personnel.
The hotel associates have undergone training in order to respond to emergency situations of any nature.

A REQUEST TO OUR GUESTS

Your full cooperation is necessary in order to minimize danger from emergencies. Please be sure to:

1. Pinpoint the closest fire exit using the evacuation plan map and check the route by actually walking to the exits;
2. Smoke only where an ashtray is provided and in permitted areas;
3. Never smoke in bed;
4. Do not discard cigarette butts into waste baskets.

WHEN YOU DISCOVER A FIRE

• Please press the Emergency button on the phone for assistance.
• Close all fire doors in your immediate vicinity if possible.

WHEN YOU HEAR AN ALARM

• Remain in your guestroom and await instructions from hotel or fire department personnel via the public address system.

WHEN YOU ARE ORDERED TO EVACUATE YOUR ROOM

• Please carry your room key card with you.
• Close any open windows.
• Before opening any doors, place your hand on door to test for heat. Evacuate as soon as possible; do not worry about luggage, clothes or other personal items.
• Do not use the elevators.
• Leave using the emergency exits identified by illuminated signs.

IF YOU ENCOUNTER OVERWHELMING FLAMES OR SMOKE

• The area is filling with smoke.Please cover your mouth and nose with a towel or handkerchief.
• Should the stairwells or hallways begin to fill with thick smoke, if possible return to your room and wait for rescue personnel.

IF YOU CANNOT LEAVE YOUR ROOM

• Stuff wet cloth under the door to minimize smoke infiltration.
• Fill up your bath tub with water.
• Please call our Operator/Front desk to tell your current location.
• Use a towel or flashlight to signal from the windows.
• Remain calm and wait for rescue.

IN AN EARTHQUAKE

• Extinguish any smoking material or flames.
• Protect yourself from falling objects; use a blanket and a cushion to shield your head and face.
• Please remain calm and follow the instructions provided by the Emergency broadcast system.
• Do not use the elevators.
• In case of Tsunami,please follow the instructions provided by the Emergency broadcast system.

EMERGENCY EXIT PLAN

• Please familiarize yourself with location of your room and the Emergency Exit.
• Please do not use the elevator for evacuation.
• Follow all instructions given by hotel employees.
  Use the emergency exit stairs as shown on the map to the ground floor.

※Click on this image for a larger image

Article 1　 Scope of Application

1. The Accommodation Contract and related agreements to be concluded between the Hotel and the Guest shall be subject to these Terms and Conditions, and matters not provided herein shall be governed by laws and regulations (laws and regulations or those based on laws and regulations; the same shall apply hereinafter) or generally accepted practices.
2. If the Hotel has entered into special agreements with the Guest, insofar as such special agreements do not contradict laws and regulations and generally accepted practices, the special agreements shall prevail, notwithstanding the provisions of the preceding paragraph.

Article 2 　Application for Accommodation Contract

1. A Guest who intends to apply for an Accommodation Contract with the Hotel shall notify the Hotel of the following information.
   • (1) Name and number of Guests
   • (2) Date of stay and estimated time of arrival
   • (3) Accommodation Charges (As a general rule, the Basic Accommodation Charges set forth in Schedule 1 will apply.)
   • (4) a. Applicant's name and contact information
       b. Payer of the Accommodation Charges and the contact information
   • (5) Other matters considered necessary by the Hotel
2. If, during the stay, the Guest requests to extend his/her stay beyond the date specified in item (2) of the preceding paragraph, the Hotel shall treat such request as an application for a new Accommodation Contract made at the time of his/her request.

Article 3 　Conclusion of Accommodation Contract, etc.

1. An Accommodation Contract shall be concluded when the Hotel has accepted the application set forth in the preceding article.
2. When an Accommodation Contract is concluded pursuant to the provision of the preceding paragraph, by the due date designated by the Hotel, the Guest is requested to pay an accommodation deposit set by the Hotel, which shall not exceed the Accommodation Charges covering the entire length of his/her stay (3 days when the period of stay exceeds 3 days).
3. The deposit shall be used: first, for the Accommodation Charges finally payable by the Guest; second, for cancellation charges under Article 8; and third, for compensation under Article 21, as applicable. The remainder, if any, shall be refunded at the time of payment for accommodation as stated in Article 15.
4. If the Guest fails to pay the deposit set forth in Paragraph 2 by the date specified by the Hotel in accordance with the provisions of the same paragraph, the Accommodation Contract shall cease to be effective. Provided, however, that the same shall apply only when the Hotel has notified the Guest to that effect in designating the due date of the deposit.

Article 4 　Request for cooperation in infection prevention measures in facilities

The Hotel may request the cooperation of a Guest seeking accommodation at the Hotel, in accordance with the provisions of Paragraph 1 of Article 4-2 of the Hotel Business Act (Act No. 138, 1948).

Article 5 　Special Contract Requiring No Accommodation Deposit

1. Notwithstanding the provision of Paragraph 2 of Article 3, the Hotel may enter into a special contract requiring no payment of the accommodation deposit stipulated in the same paragraph after the conclusion of the contract.
2. If the Hotel does not request payment of the accommodation deposit prescribed in Paragraph 2 of Article 3 or does not designate the due date of said deposit at the time of accepting the application for an Accommodation Contract, it shall constitute the fact that the Hotel has agreed to the special contract prescribed in the preceding paragraph.

Article 6　 Refusal of Accommodation Contract

The Hotel may refuse to conclude an Accommodation Contract in any of the following cases. However, this paragraph does not mean that the Hotel may refuse your stay at the Hotel for other reasons not listed in Article 5 of the Hotel Business Act.

• (1) The application for accommodation does not conform to these Terms and Conditions.
• (2) The Hotel is fully booked and there is no vacancy.
• (3) A Guest seeking accommodation is considered liable to conduct himself/herself in a manner that violates laws and regulations, or to engage in acts against public order or good morals in regard to his/her accommodation.
• (4) A Guest seeking accommodation is a patient etc. with a specified infectious disease prescribed in Paragraph 1, Item (2) of Article 4-2, of the Hotel Business Act (hereinafter referred to as “Patient, etc. with a Specified Infectious Disease” ).
• (5) A Guest seeking accommodation is an antisocial force, such as an organized crime group specified in Paragraph 2 of Article 2 of the Act on Prevention of Unfair Acts by Organized Crime Group Members (Act 77, 1991) (hereinafter referred to as "Organized Crime Group"), a member of an organized crime group specified in Paragraph 6 of Article 2 of the same Act (hereinafter referred to as "Organized Crime Group Member", or an individual related to a company or a group connected to an organized crime group.
• (6) A Guest seeking accommodation is a corporation or other organization whose business activities are controlled by an organized crime group or an organized crime group member.
• (7) A Guest seeking accommodation is a corporation that has any officer who falls under the category of Antisocial Forces, such as an organized crime group.
• (8) A Guest seeking accommodation makes coercive or violent demands, or places an unreasonable burden on the Hotel in connection with the accommodation (provided, however, that this shall not apply to cases where the Guest seeking accommodation requests the removal of a social barrier in accordance with Paragraph 2 of Article 7 or Paragraph 2 of Article 8 of Act for Eliminating Discrimination against Persons with Disabilities (Act No. 65, 2016. Hereinafter referred to as the " Act for Eliminating Discrimination against Persons with Disabilities")
• (9) The Guest seeking accommodation carries out acts listed under the provisions of Article 5-6 of the Enforcement Regulations of the Hotel Business Act in the form of a request to the Hotel for which the burden involved in the implementation thereof is onerous and which may significantly impede the provision of accommodation services to other guests.
• (10) The Hotel is unable to provide accommodation due to natural disaster, facility failure, or other unavoidable causes.
• (11) The Guest seeking accommodation is heavily intoxicated and is likely to be a nuisance to other guests, or uses speech or conduct that is a nuisance to other guests (in accordance with prefectural rules (or of a city or a special ward in the case of a city or a special ward having established a health center)).

Article 7　Explanation of Refusal to Execute Accommodation Contract

A Guest seeking accommodation may request that the Hotel explain the reason(s) for a refusal by the Hotel to enter into an Accommodation Contract pursuant to the preceding article.

Article 8　 Guest’s Right to Cancel Accommodation Contract

1. The Guest is entitled to cancel the Accommodation Contract by notifying the Hotel.
2. If the Guest has cancelled the Accommodation Contract in whole or in part due to reasons attributable to the Guest (except when the Hotel has requested payment of the deposit by designating the due date in accordance with the provisions of Paragraph 2 of Article 3 and the Guest has cancelled the Accommodation Contract before making such payment), the Hotel shall impose a cancellation charge as set forth in Schedule 2. However, when the Hotel has agreed to a special contract as prescribed in Paragraph 1 of Article 5, this shall apply only when the Hotel has notified the Guest of its obligation to pay cancellation charges in the event the Guest cancels the Accommodation Contract.
3. The Hotel may deem the Guest to have cancelled the Accommodation Contract when he/she does not arrive by 08:00 p.m. (if the estimated time of arrival is known in advance, the time that is two hours after that time) on the day of his/her stay without an advance notice to the Hotel.

Article 9 　Hotel’s Right to Cancel Accommodation Contract

1. The Hotel may cancel the Accommodation Contract in any of the following cases. However, this paragraph does not mean that the Hotel may refuse accommodation in cases other than those stipulated in Article 5 of the Hotel Business Act.
   • (1) The Guest is considered liable to conduct himself/herself in a manner that violates laws and regulations, or to engage in acts against public order or good morals in regard to his/her accommodation, or is considered to have conducted himself/herself in such manner or engaged in such acts.
   • (2) The Guest is a Patient, etc. with a Specified Infectious Disease.
   • (3) The Hotel is unable to provide accommodation due to natural disaster, facility failure, or other unavoidable causes.
   • (4) It is considered that the Guest is likely to affect other guests due to being heavily intoxicated, etc. Or the Guest is behaving in such a way as to be a nuisance to other guests.
   • (5) The Guest fails to observe prohibited matters specified in the Rules on Use prescribed by the Hotel.
   • (6) The Guest smokes in areas other than designated smoking rooms or smoking areas.
   • (7) The Guest does not refrain from prohibited actions, such as smoking in bed, vandalism of fire-fighting equipment and other prohibited matters stipulated in the Rules on Use prescribed by the Hotel (limited to those necessary for fire prevention).
   • (8) The Guest is found to be an antisocial force, such as an organized crime group, a member of an organized crime group, an individual related to a company or a group connected to an organized crime group.
   • (9) The Guest is a corporation or other organization whose business activities are controlled by an organized crime group or an organized crime group member.
   • (10) The Guest is a corporation that has any officer who falls under the category of an organized crime group member.
   • (11) The Guest makes coercive violent demands, or demands an unreasonable burden in connection with the accommodation (provided, however, that this shall not apply if the Guest requests removal of a social barrier in accordance with Paragraph 2 of Article 7 or Paragraph 2 of Article 8 of the Act for Eliminating Discrimination against Persons with Disabilities.).
   • (12) The user of the Hotel carries out an act listed under the provisions of Article 5-6 of the Enforcement Regulations of the Hotel Business Act in the form of a request to the Hotel for which the burden involved in the implementation thereof is onerous and which may significantly impede the provision of accommodation services to other guests.
2. When the Hotel has cancelled the Accommodation Contract in accordance with the provision of the preceding paragraph, the Hotel shall not charge the Guest for any services he/she has yet to receive.

Article 10 　 Explanation of Termination of Accommodation Contract

The Guest may request the Hotel to explain the reason(s) when the Hotel has cancelled the Accommodation Contract pursuant to the preceding article.

Article 11 　Registration

1. The Guest shall register the following particulars at the front desk of the Hotel on the day of his/her stay.
   • (1) Name, address and contact information of the Guest(s).
   • (2) Nationality and passport number (copy of passport or scanned copy) in the case of foreigners with no address in Japan.
   • (3) Other matters considered necessary by the Hotel
   • When the Guest intends to pay his/her accommodation charges prescribed in Article 15 by any means other than Japanese currency, such as traveler's checks, hotel vouchers or credit card, such means shall be presented in advance at the time of registration prescribed in the preceding paragraph.

Article 12　 Occupancy Hours of Guest Rooms

1. Please check with the front desk for the hours that the Guest can use the room of the Hotel.
2. Notwithstanding the provision of the preceding paragraph, the Hotel may permit the Guest to occupy the guest room outside the hours set forth in the same paragraph. In such case, the following extra charges shall apply.
   • (1) Until 3:00 p.m., thirty percent (30%) of the basic room charge.
   • (2) Until 6:00 p.m., fifty percent (50%) of the basic room charge.
   • (3) One hundred percent (100%) of the basic room charge after 6:00 p.m.

Article 13　Compliance with Rules on Use

The Guest shall observe the Rules on Use separately set forth by the Hotel within the premises of the Hotel.

Article 14　Business hours

1. The business hours of the Hotel's main facilities, etc. shall be as follows, and the details of the business hours of other facilities, etc. shall be provided on the website and notices displayed in each facility, etc.
   • (1) Service hours at the front desk, cashier, etc.
     • a) Curfew: Not applicable
       ※The front entrance door is locked between 1:00 a.m. and 5:00 a.m.
     • b) Front desk services: 24 hours
2. Service hours for food and beverages (facilities): Information will be provided on the website and at each facility.
3. The hours set forth in the preceding paragraph may be changed temporarily if necessary and unavoidable. In such case, we will notify you in an appropriate manner.

Article 15　Payment of Accommodation Charges

1. The breakdown of the Accommodation Charges, etc. to be paid by the Guest is as shown in Schedule 1.
2. Payment of the Accommodation Charges, etc. under the preceding paragraph shall be made at the front desk at the time of the Guest’s arrival or departure or upon request by the Hotel, in Japanese currency or by other means ermitted by the Hotel, such as traveler's checks, hotel vouchers or credit card.
3. Accommodation Charges shall be paid even if the Guest does not stay after the Hotel has furnished and made available his/her accommodation.

Article 16　Responsibility of the Hotel

1. The Hotel shall compensate the Guest up to a maximum of 150,000 yen for damage caused to the Guest in the course of, or due to default under, the Accommodation Contract and related contracts, except where the damage has been caused due to the Hotel’s intentional act or gross negligence. However, the same shall not apply when such damage has been caused for reasons not attributable to the Hotel.
2. The Hotel is covered by Hotel Liability Insurance to deal with a possible fire, etc.

Article 17　Handling When Unable to Provide Contracted Room

1. If the Hotel is unable to provide the Guest with the contracted guest room, the Hotel shall, upon obtaining the consent of the Guest, arrange for another hotel under the same conditions as much as possible.
2. Notwithstanding the provision of the preceding paragraph, if the Hotel is unable to introduce another hotel, the Hotel shall pay the Guest a compensation fee equivalent to the cancellation charges and the compensation fee shall be treated as compensation for damage. However, when the Hotel cannot provide the guest room due to reasons not attributable to the Hotel, the Hotel will not pay the compensation fee.

Article 18　Handling of Deposited Articles, etc.

1. The Hotel shall compensate the Guest for loss, damage, etc. in respect of items, cash or valuables deposited by the Guest at the front desk, except when such loss, damage, etc. is due to force majeure. However, for cash and valuables, when the Hotel has requested the Guest to report its kind and value and the Guest has failed to do so, the Hotel shall compensate the Guest up to a maximum of 150,000 yen.
2. The Hotel shall compensate the Guest for loss, damage, etc. caused due to the Hotel’s intentional act or negligence with respect to items, cash or valuables brought into the Hotel by the Guest but not deposited at the front desk. However, for articles whose nature and value have not been reported in advance by the Guest, the Hotel shall compensate the Guest up to a maximum of 150,000 yen, except in the case of damage caused due to the Hotel’s ntentional act or gross negligence.

Article 19　Custody of Baggage and Belongings of Guest

1. When the baggage of the Guest arrives at the Hotel prior to his/her stay, the Hotel shall store it responsibly only when the Hotel has agreed to the same prior to its arrival and shall hand it over to the Guest at the front desk at the time of check-in.
2. If the hand baggage or belongings of the Guest have been left behind at the Hotel after check-out, they will be kept at the Hotel for seven (7) days from the day they are found (inclusive), and then delivered to the nearest police station. However, minor items (daily necessities, etc.) that are considered to have been abandoned by the customer will be disposed of after they are stored for three (3) months from the date they are found (inclusive). In addition, we may dispose of items left behind if they are food items or items that are difficult to store or manage.
3. The Hotel's liability for the custody of the Guest's baggage and belongings in the case of the preceding two paragraphs shall be in accordance with the provision of Paragraph 1 of the preceding article in the case of Paragraph 1, and in accordance with the provision of Paragraph 2 of the same article in the case of Paragraph 2.

Article 20　Responsibility for Parking

1. 1. When the Guest uses the parking lot of the Hotel or the contracted parking lot, the Hotel shall lend a space and shall not be liable for the custody of the car, regardless of whether the car key has been deposited with the Hotel. However, the Hotel shall be liable for any damage caused due to the Hotel’s intentional act or negligence in the management of the parking lot.
2. Parking is not available for large-sized vehicles other than the tourist buses for group travelers staying with us.
3. Please refrain from parking outside the Hotel’s parking lot except in an emergency or in the space specifically provided by us.

Article 21　Liability of the Guest

The Guest shall compensate the Hotel for damage caused to the Hotel due to the Guest’s intentional act or negligence.

Article22　Personal Information

The Hotel will appropriately handle the personal information you provide, in accordance with the Privacy Policy of the Hotel.

Article 23　Change to these Terms and Conditions

1. These Terms and Conditions fall under the standard terms and conditions set forth in the Civil Code, and the provisions of these Terms and Conditions will be changed in accordance with the provisions of the Civil Code when it conforms to the general interests of guests, or when it is considered necessary or reasonable to change them.
2. If these Terms and Conditions are changed, the changed provisions will be posted on the website and the changed provisions will apply from the effective date specified at the time of posting. When these Terms and Conditions are changed, we will publish the details of such change in an appropriate manner.
3. If the Guest makes a reservation before the change of these Terms and Conditions and the date of accommodation falls on or after the date of the change of these Terms and Conditions, the Terms and Conditions as of the date of the accommodation shall apply.

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